Treasured Memories Ltd hopes that you are fully satisfied with all items that we produce. As all orders are made to order and individually personalised, we cannot generally accept returns unless the product is faulty. However we do know that sometimes discrepancies can arise, if you are not 100% satisfied with your product then please call the office on 01889 577792 and we will happily discuss this with you.
Cancellations may only be made if notification is received prior to commencement of production.
Please have your name and order number ready so we can identify your product and fully discuss the best way to rectify any issues.