Treasured Memories Frequently Asked Questions:
Q: How soon after burial can I use wooden crosses or grave markers?
A: Our grave markers and crosses are designed to be used immediately after burial so you don’t have to wait.
Q: I’d like to have a specific message written on the memorial plaque, is this possible?
A: Absolutely, our memorial plaques come with a personalised inscription as standard and we can engrave anything you want. We also provide proof of personalisation (free of charge) before we start so you can see exactly what will appear on the plaque.
Q: When will I receive my order?
A: We aim to ship every product within seven days of payment. However, it is usually much quicker than this, with the exception of products with ceramic photographs, which take up to seven working days to produce.
Q: What are the shipping costs for memorial plaques and grave marker?
A: It depends on the product, but you can see our full list of shipping prices here.
Q: Do you offer a refund policy?
A: We aim to completely satisfy our customers but if your are unhappy with the product please call us immediately on 01889577792.
Q: I require a style or material not listed, do you do custom products?
A: Yes, we often create bespoke products to order for our customers.
Q: I’d like a photo added to a memorial plaque, is this possible?
A: Photographs and personalised motifs can be added to a wide range of our memorial plaques.
Q: Are your products for cemetery use only?
Q: I need to make changes to my order, what should I do?
A: You should contact us immediately on 01889577792 to make the amendment. We are open Monday to Friday from 8:30am to 4.000pm but also have an out of hours answering service.
Q: What is done with the information I give you?A: We use it to personalise your plaques and grave markers. For our full terms and conditions, please click here.